Why can't I perform a resume scan?

There are several common reasons why a resume scan might not work properly.

1. Unsupported File Format- Please make sure you use: .DOCX, .PDF, or plain text (.TXT)

2. Scan Limit Reached-

• Free plan users have a limited number of scans per month

• Once you reach the monthly scan limit, you’ll be blocked from performing additional scans unless you:

  • Wait for your free scans to be credited.

  • Upgrade to a Premium plan for unlimited scans.

3. Corrupt or Damaged File- Sometimes the resume file may be corrupted or contain hidden formatting issues that prevent it from uploading or parsing correctly.

If you've tried all the above and still experience issues, you can contact Jobscan Support for further assistance. Include a description of the issue and, if possible, a screenshot of any error message.